Refund policy

GP Shade Sails — Return and Refund Policy

Made-to-order products
Shade sails sold through this site are manufactured to the size and specifications you select or provide. Because each sail is made to order, we're unable to offer a change-of-mind refund or exchange once production has started.

This does not affect your rights under Australian Consumer Law. If a product is faulty, not fit for purpose, or significantly different from what was described, you're entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law, regardless of any statement above.

Custom and made-to-measure orders
Custom, square, triangle, and made-to-measure sails go through a fixed approval process before anything is cut: we send a measuring guide, you return your measurements, we produce a final drawing and fixed price, and nothing is manufactured until you've approved both. Once approved, the order is confirmed and cannot be cancelled or changed without incurring additional costs.

Hardware and components
Unused hardware items in original, undamaged packaging may be returned within 14 days of delivery for a refund or exchange, at the buyer's cost for return shipping. Items that have been used, installed, or are missing original packaging can't be accepted for return, except where required under Australian Consumer Law.

Faulty or incorrect items
If you receive a faulty item, or an item that isn't what you ordered, contact us as soon as possible with photos and your order details, and we'll sort out a repair, replacement, or refund in line with Australian Consumer Law.

How to request a return
Contact us via our contact page or at gpmtrimming@gmail.com with your order number and details of the issue before sending anything back — please don't return items without contacting us first.